PCF Consulting Group

What We Do

PCF Consulting Group is a principal-controlled consultancy dedicated to helping retailers and business service providers achieve multi-channel and on-line excellence.

We help our clients satisfy their customers and generate multi-channel growth. This is accomplished by applying our expertise to link strategies and optimize marketing programs and operations across the following retail channels:

• Stores
• Web & Mobile
  
• Call Centers
• Direct mail and catalogs

Our overarching goal is to make things easy and efficient -- both for our clients and their shoppers.

PCF's core belief is that multi-channel excellence starts with great vision, reflecting both:

• a profound understanding of what shoppers want and how they behave
• an integrated and superior shopping and customer service experience.

We have found that to achieve this vision, three key elements are required:

1. Excellent technology & data management/analysis skills
   
2. Strong marketing plans
3. A business plan that delivers the customer experience -- and makes money -- now and over time.

PCF Viewpoints

Click here to download some recent articles authored by PCF Consulting on issues related to driving multi-channel success.

Recent PCF Client Success!

PCF Consulting recently helped ChalkTalk Sports re-envision their web architecture and production approach.  After spending almost a year negotiating and working with a potential new platform provider and failing to reach an agreement, the ChalkTalk Team turned to PCF Consulting to get the project back on track.

We worked closely with the management team and developed detailed requirements for a new website, order management system and shipping solution tailored to their needs. We also set-up their project management timeline and approach, while working with them to finalize and complete negotiations with a new technology vendor and system integrator.

The project took three months, which included the December holiday period, and with PCF doing the heavy lifting, ChalkTalk Sports stayed on track with both sales growth (40%+) during a very important season and preparing for a new infrastructure in the new year!

If you are planning to upgrade your internet architecture,talk to PCF first! 

We deliver on time and on budget and take the stress out of technology migration.